# How can we help you?

If you need help with your account or need support with your software then we're here to help.

## Customer Success Portal
**Designed to help you get the most from your software.**

- Manage your account
- View your invoices and renewals
- Raise support cases
- Access support services and FlexPoints

## Search our Knowledge Base
We have made **90% of our content public** to help you find answers to your software questions as quickly as possible.

Browse the guest experience, select a product and **use the intelligent search to find answers** to your questions.

## Support FAQs
### Login support
#### How do I register for a Customer Success Portal account?
If you do not have an account already, you can register here: [Registration Link](https://accessgroup.my.site.com/Support/s/login/SelfRegister)

Once you’ve submitted your registration, you’ll receive an email asking you to choose a password. Your registration request will then be processed by our administration team. Once your request has been actioned, you’ll receive a second email welcoming you to the Customer Success Portal. The welcome email contains some useful links that explain the functionality available to you in the Customer Success Portal.

#### I’ve tried to reset my password but I've not received a password reset email. What should I do next?
Please open the password reset page [here](https://accessgroup.my.site.com/Support/s/login/ForgotPassword) and enter the email address you have registered to the Customer Success Portal with. If you don’t receive an email within 5 minutes, please check your junk and/or spam folders.

In the vast majority of cases, emails are being blocked by an IT or email client rule or feature – if you require further assistance, please [contact us.](https://www.theaccessgroup.com/en-gb/support-hub/# "Contact Us")

#### I’ve tried to login but my account is disabled. Who should I contact?
Please [contact us](https://www.theaccessgroup.com/en-gb/support-hub/# "Contact Us") for your account to be re-enabled.

#### Is single sign on (SSO) available between Access Evo and the Customer Success Portal?
Yes. Please follow the setup steps outlined in this article:
[Setup SSO](https://help-accessevo.theaccessgroup.com/en/articles/10906362-setting-up-single-sign-on-sso)

### Raising a support case
#### How do I raise a support case?
Registered support contacts within your organisation will have access to the support engineering team. If you are not a registered support contact, you can use this [page](https://accessgroup.my.site.com/support/s/success-plans&data) via the logged-in experience to help identify who from your organisation is. They will be able to raise a support case for you.

#### How do I receive permission to raise a support case?
The fastest way to be given permission is to ask someone with existing permission to raise a support case so you can be added as a support contact for your product.

You can view a list of current support contacts by opening [this page](https://accessgroup.my.site.com/support/s/success-plans&data) and selecting the relevant product.

If there are no existing authorised support contacts, please [contact us.](https://www.theaccessgroup.com/en-gb/support-hub/# "Contact Us")

## Customer Feedback
- _"Vanessa was super helpful! I really appreciated that she reached out via phone call and handled the situation promptly!"_ **Niamh Devlin, Collite**
- _"Comforting experience working with The Access Group, it has been a ease thanks to the staff. They have made the onboarding very easy and personable. Flavia has been a superstar in this process, she has been on it with everything I needed. Highly recommend."_ **Tabinda Sheikh, Parklands Residential Home Limited**
- _"Very helpful as always and connect with the customer in the most respectful manner. This is on top of being efficient and helpful in all queries."_ **Connie Advincula, J. K. International**
- _"Great Customer Service. The assistance I received from Pravine was great. He was knowledgeable, concise and patient with me. He kept me up to date on the progress of my issue and sent a resolution through to me well before I expected it. Great person to deal with."_ **Suzanne, McGrath Canberra**
- _"The prompt service and knowledge of the technician and ability to explain the issue in simple terms and resolved problem immediately."_ **Enis, Miya Solicitors**